FAQs
Here you’ll find answers to the most common questions about our stopwatches, ordering process, delivery options, and after-sales support. We aim to make your experience as simple and straightforward as possible.
General Product Questions
Do I get a discount if I order in bulk?
If you would like to order in bulk from us, you can register as a trade customer. You can find out more on the wholesale page here. Alternatively, we do offer some bundles and packs for multiple watches. If you would like to discuss your specific requirements, please get in touch +44(0)7483 134 796 or email info@astopwatch.co.uk
Are your stopwatches waterproof or just water-resistant?
There is often confusion around these terms. We use industry-standard definitions, and you can find more information on our Waterproof vs. Water Resistant stopwatches page here.
Can I operate my stopwatch underwater?
No, none of our stopwatches are designed to be operated underwater. Pressing a button breaks the seal to the inside of the stopwatch, which would allow water to enter and damage the device.
What is an IPX rating?
We use the industry standard "IPX" scale to define the degree of water resistance for specific products. Find the full scale on our Waterproof vs. Water Resistant stopwatches page here.
Can I turn my stopwatch off?
It depends on the specific model. Many standard stopwatches, including most of our Fastime models, are always "on" to maintain the time and date functions, running for years on a single battery with very low power consumption. The display may be off, but the internal clock is still running. Some models, such as the Fastime 29 or 500DM2, do have a "display cut-off" or "power save" feature, which turns the LCD display blank to extend battery life during storage.
How do I turn the display off?
If your model has a power-saving feature, it's typically activated by pressing a specific combination of buttons. For example, on a Fastime 500DM2, you press buttons A and B together for more than 3 seconds in clock mode.
Does leaving the stopwatch running drain the battery?
No, the basic timekeeping and stopwatch functions use very little power. The primary battery drain comes from using features like the backlight or alarms.
What is a decimal minute stopwatch and why is it used in industry?
A decimal minute stopwatch measures time in minutes and hundredths of a minute (centi-minutes) rather than traditional minutes and seconds. A single minute is divided into 100 units of 0.6 seconds each. It is widely used in industry, primarily for work study or time and motion studies, because it simplifies calculations significantly.
Instructions and Resources
Where can I get instructions for my watch?
Each watch will have printed instructions included in the physical box. There is also an option to download instructions for each stopwatch from the product page on our website.
Can I watch a video on how to operate my stopwatch?
Yes, we have a range of ‘How To’ videos in our Resources section. If you have a specific query that you can’t find a video for, please get in touch by emailing info@astopwatch.co.uk.
Orders and Delivery
When will my order be shipped?
Retail orders received before 12 noon are usually despatched the same day. Orders received after this time will be sent the following working day. Weekend orders are shipped on Monday (subject to Bank Holidays). You can find all the information on our Delivery and Returns page.
Do I have to pay import duties if I am outside the UK?
Orders outside the UK may be subject to import duties and taxes; these are the recipient's responsibility. Stopwatches shipped to the USA may also be subject to new US tariffs as they are manufactured in China.
Can I track my order?
Yes, a shipping confirmation email will be sent to you with your order tracking details and relevant tracking numbers.
How long does delivery take to the USA/EU/UK?
Delivery times to countries outside the UK can vary due to customs. In the UK we can offer next day delivery, or standard delivery is by second class post.
I received a damaged product. What do I do?
Please contact us +44(0)7483 134 796 or email info@astopwatch.co.uk to report damaged goods within 72 hours of receiving the product.
Warranties, Repairs and Returns
Do you offer repairs or warranty services?
Yes, all our products are sold with a one-year warranty. In the unlikely event that there is an issue with your watch within that year from your date of purchase we can either repair or replace the watch for free. You can see the full warranty details here.
Can my watch be repaired if it is outside the warranty period?
Yes, you can contact us to discuss the issue and if we believe we can repair the item, you can return it to us for repair. Repairs will be charged on an individual basis, discussed and agreed beforehand.
Trade and Compliance
How can I open a trade account?
If you are a reseller looking to stock our sport watches, please contact us on info@astopwatch.co.uk or call +44 (0)7483 134 796 to discuss opening your trade account.
What information do you have regarding product compliance and regulations?
If, as a reseller, you need any product documents, information or certificates, these can all be found in the trade section of our website. Simply use your dedicated log in to access the product packs. Should you need anything else just get in touch info@astopwatch.co.uk or +44(0)7483 134 796.
What is the WEEE Take-Back Scheme?
The Waste Electrical and Electronic Equipment (WEEE) Regulations require us to offer a free "take-back" service. If you buy a new piece of EEE from us (e.g., a new stopwatch), you can return your old Fastime item to us to recycle.
Can’t find what you’re looking for? Give us a call on +44(0)7483 134 796 or email info@astopwatch.co.uk
